Refund Policy

Last updated: July 13, 2026

At CollegeAdda, we are committed to delivering high-quality counseling and admission guidance services. We understand that circumstances can change, and we have designed this Refund Policy to be fair and transparent. Please read it carefully before purchasing any of our paid services.

Full Refund

Cancel 48+ hours before session

50% Refund

Cancel 24–48 hours before session

No Refund

Cancel less than 24 hours before

1. Overview

CollegeAdda offers both free and paid services. Our free services — including college search, comparison, and basic information — are available to all users at no charge. Paid services include premium counseling packages, personalised admission guidance, and other value-added services. This Refund Policy applies to all paid services purchased through CollegeAdda. By purchasing any paid service, you agree to the terms of this policy.

2. Paid Services

Our paid services currently include: • Premium Counseling Sessions: One-on-one sessions with expert counselors for personalised college and career guidance. • Admission Assistance Packages: End-to-end support for application, documentation, and admission processes. • Application Review Services: Expert review of college applications, SOPs, and essays. Pricing for each service is displayed at the time of purchase. All prices are in Indian Rupees (INR) and are inclusive of applicable taxes.

3. Refund Eligibility

We want you to be completely satisfied with our services. Refunds are available under the following conditions: 3.1 Full Refund A full refund will be issued if: • You cancel your booking at least 48 hours before a scheduled counseling session. • The session was not delivered due to a technical failure or unavailability on our end. • You were charged incorrectly or duplicate charges were made. 3.2 Partial Refund A 50% refund will be issued if: • You cancel your booking between 24 and 48 hours before a scheduled session. • A session was partially delivered and you raise a concern within 24 hours of the session. 3.3 No Refund No refund will be issued if: • You cancel less than 24 hours before a scheduled session. • The session has already been delivered in full. • You fail to attend a scheduled session without prior notice (no-show). • Refund is requested more than 7 days after the service was delivered. • The service was a non-refundable promotional or discounted package (clearly marked at the time of purchase).

4. How to Request a Refund

To request a refund, please follow these steps: 1. Email us at collegeaddainfo@gmail.com with the subject line "Refund Request — [Your Name] — [Service Name]". 2. Include your full name, registered mobile number, order/booking ID, date of purchase, and the reason for your refund request. 3. Our team will acknowledge your request within 2 business days. 4. After reviewing your request, we will notify you of the approval or rejection of your refund within 5 business days. If your refund is approved, it will be processed within 7–10 business days and credited to your original payment method.

5. Cancellation Policy

You may cancel or reschedule a booked counseling session by contacting us at least 24 hours in advance. Cancellations made with less than 24 hours' notice will be treated as a no-show and will not be eligible for a refund. Rescheduling is permitted up to twice per booking at no additional charge, provided the request is made at least 24 hours before the original session time.

6. Payment Methods and Refund Timeline

Refunds will be credited to the original payment method used at the time of purchase: • UPI / Net Banking: 3–5 business days • Credit / Debit Card: 5–10 business days (depending on your bank) • Wallets (Paytm, PhonePe, etc.): 2–3 business days Please note that processing times may vary depending on your bank or payment provider. CollegeAdda is not responsible for delays caused by your bank or payment gateway.

7. Disputes and Escalation

If you are not satisfied with the resolution of your refund request, you may escalate the matter by emailing collegeaddainfo@gmail.com with the subject line "Refund Escalation". We will review your case and respond within 7 business days. In the event of a dispute that cannot be resolved amicably, the matter shall be subject to the jurisdiction of the courts of West Bengal, India, in accordance with the Consumer Protection Act, 2019.

8. Changes to This Policy

CollegeAdda reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this policy periodically. Continued use of our paid services after any changes constitutes your acceptance of the revised policy.

9. Contact Us

For any questions about this Refund Policy or to initiate a refund request, please contact us: Email: collegeaddainfo@gmail.com Phone: 9475077501 Address: D1, 4th Floor, Jawahar Lal Nehru Road, Amarabati Colony, Durgapur, West Bengal, India Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019. For any disputes, the courts of West Bengal, India shall have exclusive jurisdiction.